Contact Us

After-Sales Support

If you encounter any issues while purchasing or using a Credit Pack (e.g. payment failure, credits not received, refund requests for accidental purchases), please email us at tencentdesign@tencent.com. Be sure to include your Ardot user ID, order number, a description of the issue, and any relevant screenshots so we can assist you as quickly as possible.

Enterprise Cooperation

We welcome enterprise customers interested in our AI design solutions. Please fill out the Ardot Enterprise Cooperation Form and a dedicated advisor will get in touch.

Feedback Entry

In Ardot, click the avatar in the top-right corner and select Feedback:

Click Submit Feedback to submit your feedback. We recommend attaching screenshots or video so the team can better understand your needs and issues: